Returns and Refunds

Our return policy is valid for up to 14 days from the recorded date of package delivery via the shipping carrier. We are unable to process a return or refund beyond this time.

We offer exchanges, returns or refunds in the following cases:

• Your order arrives with damage in transit.

• You received the wrong product (not what was ordered on your order receipt).

In order to ensure the visual and technical suitability of our wallpaper on your wall/surface, we strongly recommend purchasing and testing samples before committing to a larger order of multiple panels. This step will ensure suitability to your walls/surfaces and that your chosen design meets your aesthetic and technical expectations. We do not offer refunds or returns based on unsuitable color or pattern choice and cannot guarantee individual surface suitability.

For specific information and instructions on our return process, please visit our FAQs page to learn more.

Order Cancellation

In order to provide you with the best products and fastest shipment times, all of our products are custom made-to-order. Once you have completed your order payment, we will begin processing and printing your order immediately. Our extremely fast production process does not allow us to offer order cancellation or restock options at this time.

If, after placing your order, you find that you need to make an alteration such as wallpaper panel heights or framing options on a custom print, please contact our team immediately at info@wallartifacts.com.  We will do our best to accommodate your request based on where your order is currently at in our production queue.